PAYMENTS & SHIPPING

What payment options do you offer?

We offer direct Bank Transfers, PayPal, MasterCard, Visa, Mister Cash, Sofort Banking for all destinations and also iDeal for our Dutch customers.

How fast will you dispatch?

We dispatch within three business-days, from the moment that we confirmed the payment. As soon as we are ready to dispatch, we will send you an e-mail with shipping details.

What is the estimated delivery time?

For purchases in the Netherlands, PostNL will deliver the parcel within 24 hours of dispatch, weekends and holidays not included. The estimated delivery within Europe, varies between 2 – 5 business days. For destinations outside the EU, the delivery time estimates from 5 – 15 business days, this does not include the time needed for the customs department of your country. Customs control may delay your delivery time. We are not liable for any customs or duty taxes applicable for the country of receipt. A signature by the recipient is required upon delivery.

What are the shipping fees?

We offer ‘Free Shipping’ to all destinations within the Netherlands! Shipping to the rest of Europe and the world is divided in the following options: EUR1 €15,-, EUR2 €25,- and WORLD  €30,-. Please check our shipping list for which rate applies for your country. If you would like to buy a framed print or a painting, please contact us and we will get back to you as soon as possible.

Who is your carrier?

We use our regular Dutch Mail Service ‘PostNL’ for all destinations. Incase PostNL is not sufficiently enough we have FedEx at our disposal. You will receive a tracking number with each purchase. Please note when ordering a signature by the recipient is required upon delivery.

I never received my product, now what?

You will receive a new one (when available) if the tracking number does not indicate that the package has been delivered to you. If a package is returned because the buyer did not claim the package, a replacement will not be send.

How do you handle the packing?

Prints will be shipped in a firm cardboard tube. All other items will be shipped carefully in a box or envelope. If you would like to buy a framed print or a painting, please use the contact form and we will get back to you as soon as possible.

Can I return something I ordered?

When not satisfied, the item must be returned undamaged in the same packaging within 14 days after receiving the item. You will need to pay all return postage costs, unless agreed otherwise due to the nature of your complaint. If applicable, a refund to your account will be issued within 30 days after the returned item has been received by us. If you choose to use an untraceable shipping method, we cannot be held responsible for packages lost in transport. Use the withdrawal form, if you would like to cancel the purchase and send the item back.

When a product shows any damage?

When the damage is on our part we will issue a refund for the item.

I live in The Netherlands, can I pick up my order at your studio?

Yes, you can pick-up your purchase at the studio. Please contact us once you placed the order and we will get back to you for an appointment.

To avoid additional taxes, can you state ‘gifts’ or ‘samples’ on the shipping bill?

No, we always state that the product is a commercial good. Additionally, we also mention the correct value of the parcel.

Do you offer Tax Free shopping?

Yes, to non-EU residents the VAT will not be charged upon checkout.

How should I frame a print?

The best and safest way to enjoy a print for a long time, is to preserve it framed behind glass. You can either does this professionally at a frame-maker or when you buy a standard frame you should place an acid free cardboard behind the print to preserve it from acidify. Please note that you should never place the frame/print in direct sunlight, even though the quality of the paper and ink is superb, there is always a risk.

Disclaimer

We do not promise that this webshop will be error-free or uninterrupted. This webshop is delivered on an as-is and as-available basis. All information provided on this webshop is subject to change without notice. You assume total responsibility for your use of this webshop. Your sole remedy against dissatisfaction with this webshop is to stop using this shop.